COVID-19 FAQs

While we are currently experiencing high contact volumes, we remain focused on our commitment to support our customers and communities. Here are the answers to the most common questions we’re currently receiving.

For high demand items, the stock inventory shown may not immediately reflect in our website.

When we ship an order, we send an email confirmation with tracking details. If we are unable to ship an order, then we send a cancellation email. Unfortunately, we do not know when new stock will be available for shipping, but the website will update when it becomes available.

Delivery times may be longer than usual due to the high demand, but we’re working hard to ensure orders get to as many customers as quickly as possible.

When an associate submits an order on your behalf, they have access to the same inventory and information that is immediately available to you on grandzon.com. Due to longer wait times, the fastest way to place an order is by using our website.

We will continue to pause returns of food, paper products, pharmacy items, household cleaning items, health and beauty products, laundry soap, and apparel.

Product Limitations

Grandzon has implemented limits on certain items to help ensure more customers are able to purchase merchandise they want and need. Our suppliers are working hard to provide essential, high demand merchandise as well as everyday favorites.

Face Covering Requirements

To protect our employees, all employees and guests must wear a face covering that always covers their mouth and nose while on working.

Social Distancing

Grandzon is following CDC recommendations to minimize risk to our members and our employees. We respectfully ask our members to use social distancing guidelines while shopping in our warehouses by allowing at least 6 feet of space between each person.

For more information, visit the CDC website. (link the below weblink) https://www.cdc.gov/coronavirus/2019-ncov/index.html

Learn more about important COVID and Customer Service Call Center updates

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